Chatter

Refund, Cancellation & Dispute Policy

Chatter Technology

This is Chatter's official refund, cancellation, and dispute policy. Event organizers control event-specific refund decisions, while Chatter handles platform-level billing issues, fraud investigations, and eligible subscription or advertising disputes under this policy.

Last Updated: May 1, 2026

1. Overview

Chatter is a platform that enables event organizers, businesses, and other sellers to create, manage, promote, and sell access to events and related services. Chatter acts as an intermediary technology platform and is not responsible for the organization, execution, or quality of any event.

This policy explains how refunds, cancellations, disputes, and billing issues are handled across ticket purchases, organizer activity, subscription services, and paid promotional services on Chatter.

2. General Refund Policy

All ticket sales are final except where a refund is required by law, expressly stated in this policy, or approved by the relevant organizer under the event's published refund terms. Each event may have its own refund policy, and the applicable policy should be displayed on the event page before purchase.

3. Organizer Responsibility

  • Organizers are responsible for setting the refund policy for their events.
  • Organizers are responsible for reviewing and responding to attendee refund requests.
  • Organizers are responsible for approving refunds where their policy allows one.
  • Organizers are expected to handle refund requests within a reasonable timeframe, typically 3 to 7 business days.

4. Eligible Refund Scenarios

4.1 Event Cancellation

If an event is cancelled, attendees are entitled to a full refund of the ticket price. Eligible refunds will be processed to the original payment method within 5 to 10 business days, subject to the payment provider's settlement timelines.

4.2 Event Postponement

If an event is postponed, tickets will remain valid for the new date. If an attendee cannot attend the new date, the attendee may request a refund in line with the organizer's stated policy or any mandatory legal requirement.

4.3 Duplicate or Erroneous Charges

If a user is charged multiple times for the same purchase, or is charged in error, Chatter will review the transaction and issue a full refund upon verification.

4.4 Organizer-Approved Refunds

Organizers may approve refunds at their discretion where their event-specific policy permits a refund or where they choose to make an exception.

4.5 Fraud, Invalid Tickets, or Platform Error

If a ticket is invalid because of platform error, duplicate issuance, or fraudulent activity, Chatter may investigate and issue a full refund where appropriate.

5. Non-Refundable Situations

  • Change of mind after purchase.
  • Inability to attend an event for personal reasons.
  • Failure to review the event details before purchase.
  • Tickets that have already been used, scanned, redeemed, or consumed.
  • Events that have been successfully held, except where a refund is required by law or explicitly approved by the organizer.

6. Platform Fees

Platform fees and payment processing fees are generally non-refundable except in the following cases:

  • The event is cancelled.
  • There was a duplicate or erroneous charge.
  • A refund is otherwise required by applicable law.

7. How to Request a Refund

  1. Find your order confirmation, ticket, or purchase details.
  2. Submit a refund request through the order flow where available, or contact the event organizer directly.
  3. If you need platform assistance, contact support@chatterconnect.co with your order ID, transaction ID, and the reason for your request.

Organizers are expected to respond within 3 to 7 business days.

8. Dispute Resolution

If a refund request is denied or remains unresolved, the user may escalate the issue to Chatter Support. Chatter may review the case, contact the organizer, and facilitate a resolution. Chatter does not guarantee refunds outside the applicable policy or legal requirements, and final responsibility for event delivery remains with the organizer.

9. Chargebacks and Payment Disputes

  • Users should contact Chatter Support before initiating a chargeback so the matter can be reviewed directly.
  • If a chargeback is opened, Chatter may provide transaction, order, and event data to the payment provider or issuing bank.
  • Fraudulent, abusive, or bad-faith chargebacks may result in account restrictions or suspension.

10. Fraud and Invalid Tickets

Chatter may investigate suspected fraud, duplicate issuance, unauthorized use, or platform error relating to a ticket or transaction. If the investigation confirms the issue, Chatter may reverse the affected transaction, void the invalid ticket, or issue an appropriate refund.

11. Limitation of Liability

  • Chatter is not liable for event cancellations, venue changes, lineup changes, timing changes, or dissatisfaction with an event.
  • Chatter does not operate, manage, or control the underlying event and is not responsible for organizer conduct, attendee conduct, or event execution.
  • Chatter's role is limited to providing the platform, facilitating transactions, and supporting dispute review where appropriate.

12. Policy Updates

Chatter may update this policy from time to time. Material changes will be reflected on this page, and continued use of the platform after an update means the updated policy applies to future transactions to the extent permitted by law.

13. Business Services Overview

In addition to ticketing, Chatter provides services to businesses and organizers such as subscription-based tools, analytics, CRM or storefront features, discovery tools, boosted listings, featured placements, and promotional services. These services are governed by the billing and refund rules below.

14. Subscription Services

14.1 Nature of Subscription Services

  • Analytics and reporting tools.
  • Audience insights and customer engagement tools.
  • Business profile, storefront, and related software features.

14.2 Subscription Billing

Subscription fees are billed on a recurring basis, such as monthly or annually, and the price will be shown before purchase or renewal.

14.3 Subscription Refund Policy

Subscription payments are non-refundable once a billing cycle has started, except in the following cases:

  • Duplicate or erroneous charges.
  • A technical failure that prevents access to core subscribed features for a material period.
  • A refund required by law or regulation.

14.4 Subscription Cancellation

  • Businesses may cancel a subscription at any time.
  • Cancellation takes effect at the end of the current billing cycle unless stated otherwise in the plan terms.
  • Cancellation does not trigger a retroactive or prorated refund unless Chatter expressly agrees to one or the law requires it.

15. Discovery and Advertising Services

15.1 Nature of Services

  • Event boosts and featured placements.
  • Sponsored listings and discovery placements.
  • Audience targeting, promotional distribution, and similar visibility tools.

15.2 Performance Disclaimer

Chatter does not guarantee ticket sales, revenue, attendance, engagement, impressions, clicks, or any other specific business or marketing outcome from promotional services.

15.3 Advertising Refund Policy

Payments for promotional services are non-refundable once a campaign has started, except in the following cases:

  • The campaign was not delivered because of platform error.
  • The customer was incorrectly billed.
  • The charge was fraudulent or unauthorized.

15.4 Campaign Cancellation

  • If a campaign is cancelled before it starts, the customer may be eligible for a refund.
  • If a campaign is cancelled after it starts, the payment is generally non-refundable, although Chatter may choose to apply a prorated adjustment at its discretion.

16. Platform Role and Liability Across Services

Chatter acts as all of the following:

  • A technology platform for ticketing and event discovery.
  • A software provider for business subscriptions and related tools.
  • A promotion platform for visibility, advertising, and sponsored placements.

Across these services, Chatter does not guarantee:

  • Event success or event delivery outcomes.
  • Business performance, sales volume, or customer growth.
  • Marketing or advertising performance outcomes.

Chatter is not responsible for organizer operations, event execution, or business results arising from platform use.

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