Chatter

Business Event Organizer Policy

Chatter Technology

This page summarizes the current organizer-side rules for event creation, cancellation, buyer refunds, escrow unlocks, and payout availability for business-created events on Chatter. It complements the Refund, Cancellation & Dispute Policy, which explains the buyer-facing refund and dispute rules.

Last Updated: May 9, 2026

1. Organizer Terms Acceptance

When a business creates an event on Chatter, it must confirm acceptance of the organizer terms. That confirmation means the business agrees to the cancellation, refund, escrow, and payout rules described on this page.

  • Event creation requires the organizer to accept these terms.
  • If the organizer does not accept these terms, the event cannot be created.
  • This acceptance applies to the cancellation, refund, escrow, and payout rules below.

2. Escrow And Payout Timing

Ticket sales are held in escrow. Revenue does not become organizer-withdrawable immediately after a purchase is made.

  • Event revenue becomes withdrawable 24 hours after the event has concluded.
  • Only funds that have cleared escrow are available for payout.
  • Payout availability may update shortly after the exact unlock time because escrow releases are processed on a recurring schedule.

Practical effect

  • Organizers should not expect ticket revenue to pay out before 24 hours after the event ends.
  • If an event is cancelled before escrow unlock, those ticket proceeds do not become organizer-withdrawable payout.

3. Standard Cancellation And Refund Rule

If cancellation is initiated on the business side, buyers are refunded under the standard refund rule, but fees are not fully refunded.

  • Buyer receives the ticket face value back.
  • Chatter platform fee is non-refundable.
  • Payment gateway fee is non-refundable.
  • Those fees are forfeited.

This is the default rule for organizer-driven cancellations and for admin actions that are not classified as platform-fault refunds.

4. Full Refund Exception

A full refund returns the ticket face value, the Chatter platform fee, and the payment gateway fee to the buyer. This applies only when the cancellation is attributed to the platform fault path.

Current full-refund reasons

  • Platform fault
  • Duplicate listing

5. Admin And Platform Cancellation Nuance

Not every admin-side cancellation is a full-refund case.

  • Platform fault and duplicate listing trigger a full refund.
  • Terms violations and fraud trigger the standard refund rule.
  • Fees are refunded only for platform-fault cancellation reasons.
  • In all other cancellation cases, platform fee and gateway fee remain non-refundable.

6. Organizer Cancellation Flow

Organizers may request cancellation of an event through the business event management flow.

  • If there are no paid sales yet, direct cancellation can succeed immediately.
  • If paid sales exist and the event is still outside the cutoff, the cancellation may move into pending review.
  • Within 24 hours of event start, organizer cancellation is blocked.
  • If the cancellation window has closed, the organizer will not be able to cancel the event through the standard organizer flow.

7. Business Responsibility Summary

By accepting organizer terms on event creation, the business confirms that it understands and accepts the following operational rules.

  • Ticket proceeds are escrowed until after the event concludes and the hold period passes.
  • Organizer-driven cancellations trigger buyer refunds under the standard refund rule.
  • Platform fee and gateway fee are not refundable unless the cancellation is classified as a platform-fault refund case.
  • Payout availability depends on unlocked escrow, not gross ticket sales.
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